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Safety precautions

  • Familiarize yourself with emergency facilities and escape routes in the OVERLOOK Lodge, which can be found on the plan at the back of the door to your room.
  • Memorize the emergency exits.
  • Leave the ashtray on the balcony and never empty it into the waste basket in your room.

In the event of fire

  • Keep calm
  • Think before you act
  • Do not panic
  • Close all doors and windows
  • Inform reception: 111
  • Leave the room if possible
  • Follow the emergency exit signs
  • Go to the point in front of the OVERLOOK Lodge

If you are unable to leave the room:

  • Tell the Reception which room you are in by calling: 111.
  • Place wet sheets and towels around the doors.
  • Open the window only if you are sure that you will let fresh air in by doing so.
  • Stay beneath the level of the smoke.
  • Protect your mouth and nose with a wet towel.



You can buy adapters on the 1st floor in the laundry room at the Selecta machine for CHF 10.00. The adapter is for European countries (DE, AT, FR, IT, GB).

Air Conditioning

All rooms have large windows to enjoy the mountain air which is nice and fresh even in summer. Therefore there is no air condition at the OVERLOOK Lodge.



Are available upon arrival in the room in your wardrobe.


Check Out

We kindly ask you to vacate your apartment by 11am on the day of departure.


In the restaurants of the CERVO (300 meters above the OVERLOOK Lodge) we offer our children a children's menu with coloring materials and pencils as well as children's highchairs.

Coffee machine

Please find here the manual to the Nespresso coffee machine in your apartment.


Each apartment is furnished with a fully equipped kitchen. An exact list of the inventory can be found under the following link (cooming soon)



In case you need medical assistance, please contact immediately the Reception of the CERVO: 111 or directly the emergency under 144


Well-behaved dogs are welcomed in all parts of the hotel. Close to the hotel there are public trails along which you can walk your dog. Your dog has to be leashed in the town of Zermatt.


Fire and Emergency

Please see the "Safety" section, and the map at the back of your room door.

Fire extinguishers

Each apartment has a fire blanket. A fire extinguisher is well marked in the hallway in the entrance area.

First Aid

Please contact Reception of CERVO immediately: 111 or Emergency: 144


Gift voucher

Gift vouchers may be purchased at Reception or anytime online.



There are numerous hairdressers in Zermatt. Please contact reception of CERVO 111 for further information and appointments.



An iron and ironing board can be found on the 1st floor in the laundry room. After use, we ask you to return the items back.



The laundry room is located on the 1st floor of the lodge with a washer, dryer, ironing board, iron, clothes horse. Detergent is available for free.

Price per hour / washing machine or dryer: CHF 3.00


In the CERVO Cozy Library (300 meters above the OVERLOOK Lodge) you will find various art, literature, natural sciences and much more.

Lost and Found

In case you lost or miss something, please contact Reception of CERVO: 111.


Midweek Cleaning

For bookings of 4 nights or more, the total price includes midweek cleaning. Please let us know when you arrive the day you want. On request, a daily cleaning service can be booked for a surcharge up to 30 days prior to arrival.

Mini Bar

A small selection of coffee and tea is included in the room rate. Midweek cleaning (for bookings of 4 nights or more) refills the selection.

In the Selecta machine on the 1st floor in the laundry room you can buy more coffee and tea capsules.



Cash: CHF, Euro, US dollars and British pounds at current hotel exchange rates.

Credit cards: Visa, Master Card, American Express

Debit cards: Maestro

You also make a self check out. Please ask upon arrival at the reception for further details.

Personal care products

For a relaxing bath or a shower after skiing or hiking we spoil you with our high quality care products by Molton Brown (shampoo, shower, body lotion, soap).


On the main street you will find the following pharmacies: Vital, International, Testa Grigia as well as "Drogerie Müller" by the station which is a chemist and the Suns Store Pharmacie on Hofmattstrasse. Our CERVO Reception (111) staff will be happy to help you and hand out  phone numbers.



In case anything is still not working properly please contact the CERVO Reception: 111. We will try and fix it immediately.


  • Radio mode: "Audio"
  • Switch program: P +/-
  • Switch volume: V+/-
  • Press "OK" to show the section of radio channels


Ski & Snowboard locker

In the Overlook Lodge is located in the entrance area, a ski room with lockable ski lockers. Alternatively, you can also include the skis at the respective mountain railway stations for a surcharge.



Your room has a personal safe. Please leave the safe open when you check out.


  • Close the door
  • Enter your personal 3 to 6 digit code
  • Press "L" to lock


Enter your personal digit code


Smoking in the apartments or public areas is strictly prohibited. Smokers will find an ashtray on the balcony or on the terrace. Empty the ashtray never in the dustbin.



Please call from your apartment directly 100 (+41 27 967 23 23) to order a private cap. In case you have any troubles with a taxi driver please tell us the number on the yellow sticker at the back of the taxi, it allows us to report the incident.


We will be happy to pick you up when you arrive at the Zermatt train station or at the entrance to the village of Zermatt with our electric car. Please inform us in advance by phone or e-mail your exact arrival time. On departure we will gladly bring you back to the train station or village entrance.



Umbrellas can be found in your wardrobe. You can purchase the umbrellas at the CERVO Boutique (300 meres above OVERLOOK Lodge)



In the entire OVERLOOK Lodge, Wi-Fi is available free of charge. Select the network "CERVO make wifi great again" and log in with your last name and the apartment number (8.01 becomes 801). If you have a connection problem, please contact CERVO reception 111.

OVERLOOK Lodge by CERVO Zermatt
Riedweg 64
CH-3920 Zermatt

CERVO Mountain Boutique Resort
Riedweg 156
CH-3920 Zermatt

Phone +41 27 968 12 12
Fax +41 27 968 12 11

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